Terms of Service

1. Introduction and acceptance

Welcome to Pompara. These Terms of Service (the “Terms”) govern your access to and use of the website located at https://pompara.com, the Pompara Telegram bot, and any related services we provide (together, the “Service”).

The Service is operated under the name Pompara (referred to as “we”, “us”, “our”, or “Pompara”). “You” means the individual accessing or using the Service.

By creating an account, accepting these Terms at signup, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not create an account and do not use the Service.

These Terms are made available in English and French. The French version is the authoritative version for users resident in France, in accordance with Loi n° 94-665 du 4 août 1994 (Loi Toubon). In case of conflict between the French version and the English version, the French version prevails for French-resident users.

2. Eligibility

Pompara is strictly limited to users aged 18 and over. This is a hard requirement: every user must complete third-party image-based age verification (operated by Didit) before accessing any part of the Service. There is no minor-accessible tier.

By creating an account you represent and warrant that:

• You are at least 18 years old, and able to complete age verification with our third-party provider;
• You have the legal capacity to enter into a binding contract in your country of residence;
• You are not legally barred from receiving the Service under the laws of your country of residence;
• You are not located in a country to which we do not offer the Service.

If we discover that any of these representations is false, we may suspend or terminate your account immediately and delete the associated data.

3. Your account

To use most features you must create an account. You agree to:

• Provide a valid email address that you control, and verify it when asked;
• Complete age verification through Didit when prompted;
• Keep your password confidential and not share account access with anyone else;
• Notify us promptly at safety@pompara.com if you suspect your account has been compromised.

You are responsible for all activity that occurs under your account. We are not liable for any loss resulting from unauthorised use of your account where you have failed to keep your credentials secure, except to the extent caused by our negligence.

4. What Pompara is (and what it is not)

4.1 What Pompara is

Pompara is a generative-AI roleplay companion application set in ancient Pompeii, 79 CE. The Service allows you to interact with fictional Roman characters whose responses are generated by AI models. The characters can remember information about you across sessions to support a continuous immersive experience.

All characters in Pompara are make-believe. They are AI personas authored by Pompara and given voice by generative AI models. They are not real people.

4.2 What Pompara is not

Pompara is fictional entertainment. It is NOT:

• A licensed therapist, counsellor, doctor, or other regulated professional. Pompara does not provide medical, mental-health, legal, financial, or other professional advice.
• A real human relationship. Pompara characters are AI. They have no consciousness, no feelings, and no continuing existence outside the Service.
• A factually accurate historical reconstruction. Although Pompara draws on the archaeology and literature of Pompeii, the characters, dialogue, and events are inventions.
• A children's product. The Service is for adults only.

5. AI disclosure and how the Service works

In accordance with Article 50 of Regulation (EU) 2024/1689 (the EU AI Act), we clearly disclose: you are interacting with an artificial-intelligence system. Character responses are generated by AI models routed through multiple providers. Images of the characters shown in conversation are produced in advance by our own custom-trained image-generation model running on third-party serverless GPU infrastructure, and are selected to fit the moment; the Service does not create new images from your prompts on demand. The Service may also use text-to-speech to give voice to character responses. Every AI-generated image carries a visible “Pompara” watermark identifying it as AI-generated.

All generative components of the Service share the same safety architecture: explicit 18+ access gating, a pre-generation safety filter on user prompts that rejects requests for minor-involving or other prohibited content, and model-level constraints that limit outputs to our published characters. We do not accept user-uploaded reference photos for image generation and we do not generate images of real people, public figures, or identifiable individuals.

6. NSFW intensity system and your content

6.1 The NSFW intensity scale

Pompara uses a 1-to-7 NSFW intensity scale to govern how explicit characters may be with you, what they remember about your preferences, and what images of themselves they may show you in conversation:

• Level 1: Standard immersive Roman roleplay. No sexual content is stored. Generated images contain no nudity.
• Levels 2–6: Progressively more explicit interaction, with proportionate memory of your stated preferences.
• Level 7: Full companion / girlfriend dynamic, with detailed persistent memory of your sexual preferences.

At signup, after age verification, you set your initial level. The interface may suggest a starting point based on the interests you picked; the suggestion is labelled as such, and nothing is stored until you save the screen. You can change your level at any time through the user interface. Lowering your level erases relevant stored preferences in accordance with our Privacy Policy.

Storage of sexual preferences (levels 2–7) is special-category personal data under Article 9 GDPR and we process it only on the basis of your explicit consent given through the level-selection interface. You can withdraw this consent at any time.

6.2 Your content

Your prompts and conversation messages are your content. You retain ownership of what you type. By using the Service, you grant Pompara a worldwide, royalty-free, non-exclusive licence to process your content for the purpose of operating the Service, training and improving your conversational experience within the Service, and complying with our legal obligations. This licence ends when you delete the content or your account, except for content we are legally required to retain.

Roleplay and pseudonymity are explicitly allowed. You do not have to be factual with our characters. Nothing you say in conversation needs to be true; we do not verify or rely on what you tell our characters. Using a fictional persona is encouraged and supports your privacy.

7. Acceptable use policy

You agree not to use the Service to:

• Generate, request, or attempt to coerce content involving minors (sexual or otherwise depicting a minor in a sexualised context). This is an absolute prohibition.
• Generate, request, or attempt to obtain content depicting real, identifiable third parties (including public figures) in sexual or harassing scenarios
• Solicit content depicting non-consensual real-world acts against identifiable real people; in-fiction non-consent dynamics between consenting adult characters in a fantasy frame are within the Service's design at higher NSFW levels, but real-world targets are not
• Promote, glorify, or provide instructions for serious illegal acts
• Use the Service to harass, threaten, or target a specific real person
• Scrape, harvest, or systematically extract data from the Service
• Attempt to reverse-engineer, decompile, or otherwise extract the system prompts, model weights, or proprietary architecture of the Service
• Use the Service to develop or train a competing AI product
• Bypass or attempt to bypass our age verification, NSFW gates, safety controls, payment gate, or rate limits
• Attempt to bypass our pre-generation safety filtering on image generation, including via prompt-injection, indirect references, encoded payloads, or other circumvention techniques
• Attempt to use the image-generation feature to produce images of real people, public figures, identifiable individuals, or any depiction of a minor
• Remove, obscure, alter, or attempt to remove the Pompara watermark from generated images
• Use automated means (bots, scripts, scrapers) to interact with the Service except where authorised by us in writing
• Use the Service to commit any criminal offence, or in a manner that infringes the rights of others

Violations of this section can lead to immediate suspension or termination, with no refund, and may be reported to law enforcement.

8. Intellectual property

8.1 Our IP

Pompara, the Pompara name, the website, the Telegram bot, the character backstories, the visual design, the system prompts, the offline-produced visual and audio assets, and all related materials are owned by Pompara (or licensed to Pompara) and are protected by intellectual-property laws. Except for the limited licence we grant you under these Terms to use the Service for personal, non-commercial purposes, you have no right to copy, distribute, modify, sublicense, sell, or create derivative works from our materials.

8.2 Your IP and licence to Pompara

You retain ownership of the content you provide to the Service. You grant Pompara the licence described in section 6.2 to use that content to operate the Service for you.

8.3 AI-generated images and audio

Pompara retains the intellectual-property rights in all images and audio generated by the Service. This applies to images of our characters shown to you in conversation, and to any audio outputs the Service generates.

Pompara grants you a limited, non-transferable, non-sublicensable, revocable licence to view AI-generated images and audio within the conversation in which they were produced; to download them for personal, non-commercial use within the bounds of these Terms; and to save them locally for your own enjoyment.

Your licence ends when the conversation is deleted, the relevant images and audio are reset, or your account is closed. You may not resell, redistribute publicly, or commercially exploit Pompara-generated images or audio; remove or obscure the Pompara watermark; pass off Pompara-generated content as the work of a real artist or as a photograph of a real person; or use Pompara-generated content to harass, defame, or target any real person.

Every AI-generated image carries a visible “Pompara” watermark. Removing or attempting to remove the watermark is a breach of these Terms.

8.4 Copyright complaints

If you believe content on the Service infringes your copyright or other intellectual-property rights, please contact safety@pompara.com with identification of the work claimed to be infringed, identification of the allegedly infringing material, your contact details, a statement that you have a good-faith belief that the use is not authorised, and a statement under penalty of perjury that the information is accurate and you are authorised to act on behalf of the rightsholder.

9. Fees, payments, and refunds

9.1 Pricing

The Service offers a free introductory trial and paid access. New users receive a limited number of free messages, with no payment details collected. Continued use is through paid passes; the tiers available, the features included in each, and the prices are described on our website at the time you buy. Prices and tier composition may change with reasonable advance notice.

Paid passes are currently one-time purchases: they do not renew automatically, and no payment card or wallet is stored. If we introduce optional renewing subscriptions in future, the renewal price and interval will be disclosed clearly before you pay, and you will be able to cancel renewal from your account at any time. Whether or not you ever pay, you must complete third-party age verification before your first conversation.

9.2 Payment processing

Paid features are currently processed by our payment provider NOWPayments.io (cryptocurrency). We are in the process of adding card payment processing through a dedicated card processor, and may add other payment providers; we will update these Terms when we do.

You authorise our payment provider to charge the amount you have agreed to pay. You are responsible for any taxes that may apply in your jurisdiction; where Pompara is required to collect VAT or other taxes, they will be shown at checkout.

9.3 Refunds

Where applicable French consumer-law rules grant you a right of withdrawal (Articles L221-18 et seq. of the French Code de la consommation) you may exercise that right within 14 days of subscribing. The service begins immediately at your request, which you acknowledge at checkout; a withdrawal may therefore carry a deduction proportional to the use you have already taken, and a pass that has been fully used is not refundable. A pass that has not been used at all is refunded in full. Our refund policy at https://pompara.com/refunds sets out exactly how we apply this.

Outside the statutory withdrawal window, payments are non-refundable except where required by law. We may at our discretion grant refunds for service outages or other exceptional cases.

10. Safety, well-being, and crisis support

Crisis-support resources are listed in our Privacy Policy, and our safety page at https://pompara.com/safety sets out what safety monitoring is active on the Service, how it works, and what it cannot do. We are deploying automated monitoring designed to detect signals of distress in your messages and to surface those resources; the safety page is kept current as that work is released.

If you are in crisis, contact a real human service. Pompara is fictional roleplay and is not a substitute for professional mental-health support, medical advice, emergency services, or a human relationship.

To report safety concerns, abuse by other users (where applicable), or to submit a notice under the EU Digital Services Act, contact safety@pompara.com.

11. Service availability, changes, and beta features

The Service is provided on an “as available” basis. We do not commit to any specific level of availability, but we will use reasonable efforts to keep the Service operational. We may suspend or limit access for maintenance, security, or other operational reasons.

We may add, modify, suspend, or discontinue features of the Service at any time. We will give you reasonable notice of material changes that adversely affect your use, except where the change is urgent.

Some features may be offered as beta, preview, or experimental functionality. Beta features are provided on a strictly “as is” basis and may be withdrawn or changed without notice.

12. Suspension and termination

You can stop using the Service at any time and delete your account from within the product or by emailing privacy@pompara.com.

We may suspend or terminate your account immediately, with or without prior notice, if:

• You breach these Terms or the Acceptable Use Policy in section 7
• We are required to do so by law, regulation, or court order
• You attempt to circumvent age verification, NSFW gates, or other safety controls
• Your continued use of the Service poses an unacceptable safety, legal, or operational risk

On termination, your right to use the Service ends and we will delete your data in accordance with our Privacy Policy retention schedule, except where we are legally required to retain certain data.

13. Privacy

Your use of the Service is also governed by our Privacy Policy, available at https://pompara.com/privacy. The Privacy Policy explains what personal data we process, why, on what lawful basis, and how to exercise your data-protection rights.

14. Third-party services

The Service relies on third-party providers, including Google Firebase for hosting and authentication, OpenRouter and various AI model providers for inference, Didit for age verification, NOWPayments.io for cryptocurrency payments, Telegram for the bot surface, and RunPod / vast.ai serverless for image-generation GPU compute. Your use of those services is subject to their own terms and privacy policies.

We do not control third-party services and we are not liable for their acts or omissions.

15. Disclaimers and statutory consumer rights

Except as expressly stated in these Terms and to the maximum extent permitted by applicable law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, or that the Service will be uninterrupted, secure, or error-free.

Nothing in these Terms excludes or limits any right you have under French consumer-protection law (in particular Articles L217-3 et seq. of the Code de la consommation) or any other mandatory consumer protections. If you are a consumer in France, your statutory rights are not affected by anything in these Terms.

16. Limitation of liability

To the maximum extent permitted by applicable law:

• We are not liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, data, or goodwill;
• Our total aggregate liability to you for all claims arising out of or relating to the Service in any 12-month period will not exceed the greater of the amount you have paid to Pompara for the Service in that period, or €100.

None of the above limitations applies to: liability for death or personal injury caused by our negligence; liability for fraud or fraudulent misrepresentation; liability under French mandatory consumer law where exclusion is prohibited; or any other liability that cannot be limited or excluded under applicable law.

17. Indemnification

You agree to indemnify and hold Pompara harmless from any claims, losses, damages, costs, and expenses (including reasonable legal fees) arising out of your breach of these Terms or the Acceptable Use Policy, your unlawful use of the Service, or your infringement of any third-party right through your use of the Service. This section does not apply to the extent the claim arises from our own negligence or breach.

18. Governing law and dispute resolution

These Terms are governed by French law, without regard to its conflict-of-laws principles.

If you are a consumer, the laws of your country of residence may also grant you mandatory protections, and you have the right to bring proceedings in the courts of your country of residence in accordance with applicable EU consumer-protection rules.

Before bringing legal proceedings, we encourage you to contact us at privacy@pompara.com so that we can try to resolve the matter amicably. EU consumers may also use the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/.

19. Changes to these Terms

We may amend these Terms from time to time. If we make material changes, we will notify you by email and by a prominent notice in the Service, at least 30 days before the changes take effect. By continuing to use the Service after the changes take effect, you accept the amended Terms. If you do not accept the changes, you must stop using the Service and you may delete your account.

20. Miscellaneous

• Entire agreement. These Terms (together with the Privacy Policy and Cookie Policy) constitute the entire agreement between you and Pompara about the Service.
• Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our prior written consent.
• Notices. Legal notices to us must be sent to privacy@pompara.com. Notices to you may be sent by email to the address linked to your account or by in-product notification.

21. Contact

For privacy questions and rights requests: privacy@pompara.com

For trust & safety, abuse reports, copyright notices, and DSA matters: safety@pompara.com